# OneDash

> OneDash is the all-in-one business workspace built for South African small businesses (SMEs). It lets you chat with customers on WhatsApp, SMS, Email, Web Chat, and AI Voice from a single inbox, then run a full CRM, send quotes and invoices, collect payment with PayFast, Ozow, and Yoco links, manage inventory, and automate support with AI.

OneDash is developed and operated by Fadaeco (Pty) Ltd and is fully compliant with the South African Protection of Personal Information Act (POPIA). Data centres are located in Johannesburg (primary) and Cape Town (disaster recovery).

Website: https://onedash.co.za
Portal signup: https://portal.onedash.co.za/register
Portal login: https://portal.onedash.co.za/login

## What OneDash Does

OneDash solves a common problem for small businesses: customers reach you on WhatsApp, but CRM, quoting, invoicing, and getting paid happen in separate tools. Instead of juggling WhatsApp, spreadsheets, a CRM, and a billing app, OneDash brings chat, selling, invoicing, payments, inventory, and AI support into one affordable workspace.

Key capabilities:
- **AI Agents**: Agents that answer common customer questions 24/7, trained on your documents, PDFs, URLs, and FAQs using vector embeddings and semantic search, with handover to a human when needed.
- **Unified Inbox**: WhatsApp, SMS, Email, Web Chat, and AI Voice in a single real-time inbox with smart routing, priority tagging, and agent assignment.
- **WhatsApp Business API**: Official WhatsApp Business API integration for template messaging, media, broadcast campaigns, and two-way conversations.
- **Payment Gateways**: PayFast for card and subscription payments, Ozow for instant EFT, and Yoco for card payment links. Send links in chat, on invoices, or through your customer portal, with automatic tracking and receipts.
- **AI Voice**: Inbound and outbound AI voice calls with session tracking, call billing, ROI reporting, and transcripts in the unified inbox.
- **Email Channel**: Threaded email conversations managed alongside WhatsApp and chat from 0.01 credits per message.
- **CRM**: Full contact management, lead scoring, deal pipelines, campaigns, tasks, meetings, call logs, and project tracking, linked to every conversation.
- **Invoicing & Billing**: Invoices, quotations, purchase orders, credit notes, recurring billing, banking reconciliation, vendor billing, and PayFast, Ozow, and Yoco payment links.
- **Inventory Management**: Multi-warehouse stock control, suppliers, purchase orders, reorder alerts, price lists, and stock transfers.
- **Lead Hunter**: Bulk lead import, multi-step outreach campaigns, automatic lead scoring, and CRM pipeline conversion.
- **Customer Portal**: Self-service portal for clients to view invoices, accept quotations, track orders, and submit support tickets.
- **Credits Wallet**: Transparent pay-as-you-go billing. 1 credit = R1.00. Top up via Ozow instant EFT. Real-time usage reports. Services pause at zero balance.
- **White Label Portal**: Custom domain, branding, colours, and HTTPS for your client-facing portal (Enterprise).
- **Analytics Dashboard**: Real-time KPIs: AI vs human performance, credit usage, voice ROI, lead funnel, engagement trends, CSV/PDF export.
- **RBAC & Team Management**: Module-level and action-level permissions, audit trails, roles, and team invites.

## Pricing (ZAR, excludes 15% VAT)

### Subscription Plans

Annual billing: pay for 10 months, get 12 (2 months free), arranged via sales/EFT or PayFast card.

#### Core: R299/month (R249/month billed annually) [Entry Plan]
- Up to 500 Monthly Active Contacts
- 3 Team Seats
- Full CRM (contacts, deals, pipelines)
- Full Invoicing with PayFast, Ozow, and Yoco payment links
- Inventory Management
- SMS & Email messaging
- 100 Base Credits / month (SMS & email only)
- Standard Support
- 14-day free trial, no credit card required
- Sign up: https://portal.onedash.co.za/register

#### Starter: R499/month (R416/month billed annually)
- Up to 1,000 Monthly Active Contacts
- 5 Team Seats
- WhatsApp, Web Chat & Live Chat
- AI Agents & Knowledge Base
- Full CRM & Invoicing
- 500 Base Credits / month (all channels incl. AI)
- Standard Support
- 14-day free trial, no credit card required
- Sign up: https://portal.onedash.co.za/register

#### Pro+: R1,499/month (R1,249/month billed annually) [Most Popular]
- Up to 10,000 Monthly Active Contacts
- 10 Team Seats
- WhatsApp, SMS, Email, Web Chat & AI Voice
- AI Agents & Advanced Analytics
- Full CRM, Invoicing & Inventory
- 2,000 Base Credits / month
- Priority Support

#### Enterprise: R4,499/month (R3,749/month billed annually)
- Up to 30,000 Monthly Active Contacts
- 20 Team Seats
- All Channels + Custom Integrations
- White Label Portal & Full RBAC
- Full CRM, Invoicing & Inventory
- 10,000 Base Credits / month
- Dedicated Account Manager & SLA Guarantee

### Credits Wallet (Pay-As-You-Go)
1 credit = R1.00 (South African Rand). Top up instantly via Ozow instant EFT.

| Service | Cost |
|---------|------|
| AI Message | 0.1 credits (R0.10) |
| WhatsApp Message | 0.1 credits (R0.10) |
| SMS | 0.35 credits (R0.35) |
| Email | 0.01 credits (R0.01) |
| Inbound Voice (per minute) | 2.0 credits (R2.00) |
| Outbound Voice (per minute) | 3.0 credits (R3.00) |

Low-balance alerts at 100 credits (warning) and 20 credits (critical).

### Add-Ons
- Extra WhatsApp Number: R99/month
- Custom API Integrations: R999/month
- White Label Portal: included in Enterprise plan

## Compliance & Security

- **POPIA Compliant**: Fully compliant with the Protection of Personal Information Act, Act No. 4 of 2013
- **Encryption**: TLS 1.2+ in transit, AES-256 at rest
- **RBAC**: Module-level and action-level permissions with full audit trails
- **Data Centres**: Johannesburg (primary), Cape Town (disaster recovery)
- **WhatsApp**: Official WhatsApp Business API integration
- **Multi-Tenant Architecture**: Strict data isolation between tenants

## Who Uses OneDash

- South African small and medium businesses (SMEs)
- Retailers and wholesalers taking orders on WhatsApp
- Service businesses (plumbers, salons, tutors, consultants) that quote and invoice
- Small teams and agencies sharing one customer inbox
- Businesses replacing fragmented tools (WhatsApp + spreadsheets + separate CRM + billing) with one platform

## Frequently Asked Questions

**What is a Monthly Active Contact?**
A Monthly Active Contact (MAC) is any unique contact who sends or receives at least one message within a calendar month.

**How do credits work?**
1 credit = R1.00. Plans include base credits monthly. Top up via Ozow instant EFT when needed. On Core, credits cover SMS (0.35) and email (0.01) only. From Starter upward, credits also cover AI (0.1), WhatsApp (0.1), inbound voice (2 credits per minute), and outbound voice (3 credits per minute). See https://onedash.co.za/pricing for current rates.

**Does OneDash resolve customer queries with AI?**
Yes. OneDash AI Agents autonomously resolve customer queries using your uploaded documents, FAQs, and business data. Billed from 0.1 credits per AI message.

**Is OneDash POPIA compliant?**
Yes. Data processed in South African data centres. Data Processing Agreement provided for enterprise clients.

**Can OneDash replace our CRM and billing software?**
Yes. Full CRM, invoicing, inventory, and lead management included. Replaces separate CRM, billing, help-desk, and communication tools.

**How quickly can we deploy?**
Same-day for standard plans: connect channels, upload knowledge base, go live.

**What payment methods are accepted?**
For customer invoice payments: PayFast (cards and subscriptions), Ozow (instant EFT), and Yoco (card payment links). For your OneDash account: Ozow instant EFT top-ups, PayFast card billing, and EFT. Enterprise: purchase order.

**Is there a free trial?**
Yes. Core and Starter include 14-day free trial, no credit card. Register at https://portal.onedash.co.za/register

## Contact

- Website: https://onedash.co.za
- Email: info@onedash.co.za
- Sales: sales@onedash.co.za
- Support: support@onedash.co.za
- Security: security@fadaeco.com
- Privacy / POPIA: privacy@fadaeco.com

## Key Pages

- Homepage: https://onedash.co.za/
- Products & Features: https://onedash.co.za/products
- Pricing: https://onedash.co.za/pricing
- Blog: https://onedash.co.za/blog
- About: https://onedash.co.za/about
- Contact / Demo: https://onedash.co.za/contact
- Security: https://onedash.co.za/security
- POPIA Compliance: https://onedash.co.za/popia
- Privacy Policy: https://onedash.co.za/privacy
- Terms of Service: https://onedash.co.za/terms

## Blog API (for crawlers)

- List posts: GET https://api.onedash.co.za/api/public/blog/posts
- Single post: GET https://api.onedash.co.za/api/public/blog/posts/{slug}