1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Fadaeco (Pty) Ltd, trading as OneDash ("OneDash", "we", "us", or "our"). By accessing or using the OneDash platform, website, mobile application, APIs, or any related services (collectively, the "Services"), you agree to be bound by these Terms.
If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
2. Description of Services
OneDash provides an enterprise AI communication and business management platform that includes:
- Multi-Channel Messaging: Unified inbox for WhatsApp, web chat, SMS, and VoIP communications.
- AI Agents: Intelligent automation powered by your knowledge base and document training.
- CRM: Full contact management, deal pipelines, lead scoring, campaign management, and sales tracking linked to every conversation.
- Invoicing & Billing: Invoice creation, quotations, purchase orders, recurring billing, PayFast/Ozow/Yoco/Paystack payment links, and financial document management.
- Inventory Management: Product tracking, warehousing, stock management, and supplier operations.
- Lead Hunter: Lead generation, scoring, outreach campaigns, and CRM conversion tools.
- Customer Portal: Self-service portal for customers to view documents, track orders, and submit support requests.
- Reports & Analytics: Real-time dashboards and exportable reports across all modules.
- Payments: Payment links via PayFast (cards and subscriptions), Ozow (instant EFT), Yoco (card payment links), and Paystack (cards and mobile money), plus a credits wallet for pay-as-you-go usage.
- Embeddable Chat Widget: Customisable web widget for website integration.
3. Account Registration
- You must provide accurate, complete, and current information when creating an account.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activities that occur under your account.
- You must immediately notify us of any unauthorised access to your account.
- You must be at least 18 years old to create an account.
- Each user account must represent a real individual. Automated or shared accounts are not permitted without prior written approval.
4. Subscription & Billing
4.1 Plans & Pricing
The Services are offered under tiered subscription plans (Core, Starter, Pro+, Enterprise) as described on our Pricing page. Pricing is subject to change with 30 days' notice for existing subscribers.
4.2 Payment Terms
- Subscription fees are billed monthly or annually in advance, in South African Rand (ZAR).
- Payment is due upon invoice and processed through our supported payment methods (credit/debit card, EFT, or purchase order for Enterprise).
- Add-on services (AI resolutions, extra WhatsApp numbers, custom integrations) are billed separately.
4.3 Free Trials
We may offer free trial periods for select plans. At the end of a trial, your subscription will begin at the applicable rate unless you cancel before the trial expires.
4.4 Refunds
Subscription fees are non-refundable except where required by law. If you cancel during a billing cycle, you will retain access until the end of that cycle.
5. Acceptable Use
You agree not to use the Services to:
- Violate any applicable laws, regulations, or third-party rights.
- Send unsolicited messages, spam, or bulk communications that violate anti-spam laws.
- Transmit malicious code, viruses, or harmful content.
- Attempt to gain unauthorised access to the Services, other accounts, or connected systems.
- Interfere with or disrupt the integrity or performance of the Services.
- Use the platform for illegal, fraudulent, or deceptive activities.
- Violate WhatsApp Business Policy, SMS regulations, or other channel-specific rules.
- Resell, sublicense, or redistribute the Services without written consent.
- Scrape, mine, or extract data from the Services through automated means.
6. Data Ownership & Licensing
6.1 Your Data
You retain full ownership of all data you upload, create, or transmit through the Services ("Your Data"), including contacts, messages, documents, invoices, inventory records, and knowledge base content. We do not claim ownership of Your Data.
6.2 License to OneDash
You grant OneDash a limited, non-exclusive license to use, store, process, and display Your Data solely to provide and improve the Services. This includes processing data through AI models within your account scope.
6.3 Our Intellectual Property
The Services, including all software, designs, algorithms, AI models (excluding your training data), documentation, and branding, are owned by OneDash and protected by intellectual property laws. Nothing in these Terms grants you ownership of or rights to our intellectual property.
7. AI Services
- AI agents are trained exclusively on data within your account. Your training data is not shared with other accounts.
- AI responses are generated automatically and may occasionally be inaccurate. You are responsible for reviewing AI outputs.
- AI resolution billing is based on usage as described in your plan.
- We reserve the right to update AI models and capabilities to improve service quality.
8. Service Level Agreement
For Enterprise plan subscribers, OneDash commits to:
- Uptime: 99.9% monthly uptime for core Services (excluding scheduled maintenance).
- Support Response: Priority support with defined response times as outlined in your Enterprise agreement.
- Data Recovery: Automated backups with disaster recovery capabilities.
Scheduled maintenance windows will be communicated at least 48 hours in advance where possible.
9. API & Integration Terms
- API access is available on qualifying plans and subject to rate limits.
- You are responsible for securing your API keys and credentials.
- We may throttle or suspend API access to protect platform stability.
- Custom integrations are subject to additional terms and fees.
10. Limitation of Liability
To the maximum extent permitted by law:
- OneDash shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
- Our total liability for any claims arising from the Services shall not exceed the fees paid by you in the 12 months preceding the claim.
- We are not liable for third-party service disruptions (WhatsApp, SMS providers, payment processors).
- We are not liable for data loss resulting from your failure to maintain adequate backups.
11. Indemnification
You agree to indemnify and hold harmless OneDash, its directors, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
12. Termination
- You may cancel your subscription at any time through your account settings or by contacting support.
- We may suspend or terminate your account for violation of these Terms, non-payment, or for any reason with 30 days' notice.
- Upon termination, you may request export of Your Data within 30 days. After this period, data will be permanently deleted.
- Sections on Intellectual Property, Limitation of Liability, Indemnification, and Governing Law survive termination.
13. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of Gauteng, Johannesburg.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Services after changes constitutes acceptance of the updated Terms.
15. Contact
For questions about these Terms, contact us at: