From WhatsApp and AI replies to a full CRM, professional invoicing with PayFast, Ozow, Yoco, and Paystack payments, inventory, POS, and offline desktop backoffice, OneDash is the all-in-one platform built for South African small businesses.
OneDash's unified inbox consolidates WhatsApp Business API, SMS, Email, Web Chat, and AI Voice into a single real-time workspace with smart routing, priority queuing, and AI-powered agent assignment.
Every customer conversation across five channels, in one intelligent inbox with AI-powered automation.
Every message from WhatsApp, SMS, Email, Web Chat, and AI Voice in one real-time inbox with smart routing, priority tagging, and agent assignment.
The official WhatsApp Business API with template messaging, media support, broadcast campaigns, and two-way conversations with your customers.
Manage customer email in the same inbox as WhatsApp and chat. Threaded conversations, attachments, and AI-assisted replies from 0.01 cr.
Inbound and outbound AI voice calls with session tracking, call billing, ROI reporting, and seamless handoff to human agents. Inbound 2.5 cr/min, outbound 3.5 cr/min.
Embeddable chat widget with guest sessions, custom branding, and full conversation lifecycle tracking.
Transactional and conversational SMS at 0.35 cr per message. Integrated into your unified inbox and CRM workflows.
OneDash AI agents use vector embeddings trained on your documents, PDFs, and FAQs to answer customer questions 24/7, billed from 0.1 credits (R0.10) per AI message via your credits wallet.
Train AI on your own data, automate the repetitive questions, and let your team focus on what matters.
AI agents that answer common customer questions 24/7, trained on your own documents, FAQs, and business data.
Upload documents, PDFs, and URLs to build a living knowledge base. Vector embeddings enable semantic search and continuous learning.
Create reusable message templates with dynamic variables for consistent, professional communication across all channels.
OneDash CRM is a full sales workspace, not a contact list. Manage the complete customer lifecycle with lead scoring, deal pipelines, multi-channel campaigns, tasks, and project tracking, natively integrated with your inbox so every WhatsApp conversation links to a deal you can close.
Replace your separate CRM subscription. Track every lead from first message to closed deal, run campaigns across WhatsApp and SMS, and give your team one shared view of every customer relationship.
Centralised contact management with import/export and full conversation history.
Automatic and manual scoring to prioritise your hottest prospects.
Custom stages with drag-and-drop progression and pipeline value tracking.
Multi-channel WhatsApp and SMS campaigns with delivery analytics.
Calls, meetings, notes, and task tracking linked to every deal.
Project tracking with milestones, tasks, and team assignments.
OneDash Invoicing replaces your billing software. Generate invoices, quotations, purchase orders, and credit notes with custom branding, automate recurring billing, and attach PayFast, Ozow, Yoco, or Paystack payment links that customers pay from WhatsApp or your portal.
Get paid faster with gateways your customers trust: cards via PayFast, Yoco, or Paystack; bank payers via Ozow instant EFT. Payments reconcile automatically with receipts sent back to the customer.
Professional documents with custom templates, branding, and PDF export.
Card and subscription payments for customers who prefer debit or credit card.
Instant bank payments for customers who want to pay straight from their account.
Card payment links via Yoco for merchants and customers on the Yoco platform.
Cards, bank transfer, and mobile money for customers across Africa.
Automatic payment tracking, receipts, and banking reconciliation.
Full PO lifecycle: create, approve, order, receive, and close.
Issue credit notes, generate customer statements, and export audit trails.
OneDash Inventory tracks products across multiple warehouses, manages supplier purchase orders, fires reorder alerts at configurable thresholds, and connects stock levels directly to your CRM sales pipeline, all updated in real time.
Manage products, warehouses, suppliers, and stock movements from a single dashboard. Set reorder alerts, track transfers, and connect inventory directly to your sales pipeline.
SKUs, barcodes, variants, low stock alerts, and bulk status updates.
Manage multiple warehouses with stock transfers and bin locations.
Link suppliers to products, create POs, and track deliveries.
Volume-based and customer-specific pricing with price list management.
OneDash POS is a full till system: cashiers, terminals, departments, floor tables, slip templates, and shift cash-up. Every sale updates inventory in real time and feeds into your sales reports.
Fast checkout with search, barcodes, discounts & split tender.
PIN login, shift open/close, and denomination cash-up.
Table layouts and kitchen slip routing for hospitality.
Daily totals, payment mix, and transaction history.
The OneDash desktop backoffice stores CRM, invoicing, inventory, and POS data locally. Work without internet on Windows or Mac, then sync queued changes to the cloud when connectivity returns.
Install on Windows or Mac. No browser tab required.
Contacts, invoices, stock, and POS sales stored on your machine.
Queued changes push to the cloud when you reconnect.
OneDash Lead Hunter lets you import prospects in bulk, run automated multi-step outreach campaigns across WhatsApp and SMS, score leads automatically by engagement, and convert high-value prospects directly into your CRM deal pipeline.
Go beyond inbound. Import leads in bulk, run multi-step outreach campaigns, score leads automatically, and convert winners directly into your CRM pipeline.
Import leads from CSV files, external APIs, and third-party sources in seconds.
Run multi-step outreach sequences with open, click, and reply tracking.
Automatically score leads based on engagement and convert top leads to CRM deals.
Beyond communication and CRM, OneDash includes a Customer Self-Service Portal, an embeddable Chat Widget, PayFast, Ozow, Yoco, and Paystack payments, a credits wallet, and a full RBAC team-management system, all in your plan with no extra tools required.
Counter sales with tills, cashiers, terminals, shift cash-up, and slip printing, synced to inventory.
Offline-first desktop app for Windows and Mac. CRM, invoicing, inventory, and POS sync to the cloud when online.
A self-service portal where your clients can access their documents, track orders, and manage support tickets.
Real-time dashboards with 14+ KPI cards, interactive charts, and exportable reports for every module.
Granular role-based access control with module-level permissions and audit trails for every action.
Native PayFast, Ozow, Yoco, and Paystack: connect your merchant accounts, send pay links in chat or on invoices, and reconcile automatically.
Drop a customisable chat widget onto any website. Configure colours, branding, and position, no code required.
Transparent credits wallet, 1 credit = R1. Top up via Ozow instant EFT, track usage in real time.
Run your client portal on a custom domain with your branding, colours, fonts, and HTTPS, available on Enterprise plans.
OneDash supports the official WhatsApp Business API, a web chat widget, SMS, email, and AI Voice, all routing into a single unified inbox with consistent AI and agent handling across every channel.
Book a personalised demo and see how OneDash can replace your entire tech stack with one platform.