The cost of slow responses
Research consistently shows that customers who wait more than 5 minutes for a response are significantly less likely to convert. For South African enterprises handling thousands of WhatsApp and email messages daily, manual triage creates bottlenecks that directly impact revenue.
How AI agents change the equation
OneDash AI Agents use vector embeddings trained on your documents, PDFs, URLs, and FAQs to understand customer intent — not just match keywords.
Typical results:
78%+ of queries resolved without human intervention
Average response time drops from hours to under 4 seconds
24/7 availability including weekends and public holidays
Smart escalation to human agents with full conversation context
Transparent pricing with credits
Unlike per-seat SaaS tools, OneDash bills AI usage via a simple credits wallet: 0.1 credits (R0.10) per AI message. You only pay for what you use, on top of your monthly plan.
Channels where AI works
AI agents operate across every channel in your unified inbox:
WhatsApp Business API
Web chat widget
SMS
Email
AI Voice (inbound and outbound calls)
One knowledge base trains agents everywhere — no duplicate setup.