WhatsApp is South Africa's #1 business channel
Over 90% of South African smartphone users have WhatsApp installed. For enterprises, that means your customers expect to reach you on the same app they use to message family and friends.
The WhatsApp Business API (not the free Business app) unlocks enterprise-scale messaging: template broadcasts, chatbot handoffs, CRM integration, and audit trails — all POPIA compliant when hosted on South African infrastructure.
What the official API gives you
Template messaging for proactive outreach (appointment reminders, payment links, order updates)
Two-way conversations inside a unified inbox alongside SMS, email, and web chat
AI agent integration to resolve common queries 24/7 before escalating to humans
Multi-agent routing with department inboxes and RBAC permissions
Why fragmented tools fail
Most businesses start with the free WhatsApp Business app on one phone. As volume grows, messages get lost, response times slip, and there's no audit trail for compliance.
OneDash replaces that chaos with a single platform: connect your WhatsApp Business API number, train AI on your FAQs, and manage every conversation from one dashboard — from R499/month with a 14-day free trial.
Getting started
Apply for WhatsApp Business API access through a Meta-certified partner
Connect your number to OneDash's unified inbox
Upload your knowledge base and go live same-day
Start your free trial or book a demo to see WhatsApp + AI in action.