At Adview, we started with a straightforward goal: to help businesses automate and understand their customer conversations.

We built a platform to track active chats, manage basic AI agents, and monitor weekly message volumes. But as we worked closely with the growing South African businesses using our tool, we realized we were only solving a small part of a much bigger problem.

Our customers didn't just want another conversational dashboard. They were experiencing "tool fatigue." Running a business meant constantly logging in and out of different systems—juggling WhatsApp Web on one tab, a CRM on another, a basic invoicing tool on a third, and local payment portals on a fourth.

To solve this, we realized we needed to build more than a chat widget. We needed to build a unified workspace.

Today, we are officially catching up to that reality by rebranding from Adview to OneDash.

What is OneDash?

Our new name represents our primary focus: One Simple Dashboard For Your Business.

OneDash consolidates your communication, sales, and financial workflows into a single system. Instead of paying for and managing multiple disconnected software subscriptions, you can run your operations from one tab.

What’s New and Improved?

1. A Unified Omnichannel Inbox

Instead of managing chats on separate screens, you can now link your official WhatsApp Business API, Web Chat, and Bulk SMS into one shared team inbox. Multiple team members can respond to customers simultaneously without logging each other out.

2. Localized Payment Integrations

Invoicing and getting paid shouldn't be manual. We have built deep integrations with South Africa's trusted payment gateways: Yoco, Ozow, and PayFast.

  • Generate pay-links directly inside your customer chats.

  • Automatically embed scan-to-pay QR codes onto PDF invoices and quotes.

  • Track payment statuses in real-time with automatic reconciliation.

3. Integrated CRM & Inventory

Every conversation is linked to a customer profile. You can move leads through your sales pipeline, track their purchase history, and check your real-time inventory levels without leaving the inbox.

4. Practical AI Agents (RAG)

Our AI agents have evolved. You can now train your AI assistant by uploading FAQs, PDFs, and website URLs. The AI uses this context to accurately resolve tier-1 queries, and seamlessly hands the conversation over to a human agent when a complex issue arises.

What Does This Mean for Existing Adview Users?

If you are already using our platform, the transition is seamless:

  • No Disruption: Your active conversations, AI setups, and integrations remain completely intact.

  • Credits & Billing: Your credits wallet and account balance transfer over exactly as they are.

  • New UI/UX: You will notice a cleaner, more intuitive sidebar and a highly optimized dashboard.

The Road Ahead

We are not trying to build the most complex software on the market. Our goal is to build the most practical, reliable, and straightforward tool for South African SMEs to run their operations and get paid faster.

Thank you to every business owner, manager, and developer who has given us feedback and helped us shape this next step. We are excited to build the future of business operations together under the OneDash name.

Have questions about the rebrand? Get in touch with our team via the portal support desk, or explore the new dashboard today.