Official WhatsApp Business API inbox and broadcasts
Connect the official WhatsApp Business API. Your team replies from a shared inbox, runs broadcast campaigns, uses templates, and converts chats into CRM deals, with AI agents handling routine questions 24/7.
WhatsApp requires Starter plan or above. Core plan is SMS & email only.
Two-way WhatsApp conversations, templates, broadcasts, and CRM linking in one team inbox.
All WhatsApp conversations in one workspace. Filter by mine, unread, AI-handled, or human-assigned.
Statuses: open, pending, snoozed, resolved. Assign agents, add tags, and snooze follow-ups.
Toggle AI handling per conversation. Escalate to a human when the bot cannot resolve.
Canned responses with shortcuts for common answers. Consistent tone across the team.
Send and receive images, documents, and audio. Upload files directly from the inbox.
Export chat transcripts as PDF for records, disputes, or compliance.
Create and manage approved message templates for outbound notifications and campaigns.
Organise contacts into groups with opt-out management for compliant bulk messaging.
Compose and send broadcasts. View history, delivery stats, and campaign performance.
Convert WhatsApp contacts to CRM leads or invoicing contacts without retyping details.
Link your WhatsApp Business number via the official API. Verify and go live.
Messages arrive in the unified inbox. AI handles routine questions; humans take complex cases.
Reply with text, media, templates, or quick replies. Assign and tag conversations.
Import contacts to CRM, send payment links, or add to broadcast groups.
One inbox for your whole team. No more WhatsApp on personal phones.
Send quotes and payment links in-chat. Link conversations to CRM deals.
Compliant bulk messaging with templates, groups, and opt-out management.
| Plan | Availability | Notes |
|---|---|---|
| Core | Not available | SMS & email only |
| Starter | Included | Inbox + AI agents |
| Pro+ | Included | + AI voice |
| Enterprise | Included | Multiple numbers |
No Zapier required. These modules connect inside OneDash with shared contacts and data.
14-day free trial on Core or Starter. No credit card required. Setup takes minutes.