Inbound and outbound AI phone calls
Let AI handle inbound calls, check stock, answer FAQs, and route to humans. Place outbound callbacks, review transcripts, and measure cost savings vs hiring additional agents.
Requires Pro plan or above. Billed per minute from credits wallet.
AI answers and places phone calls with transcripts, callbacks, ROI reporting, and CRM tool access.
AI answers calls on your configured numbers with custom greeting, TTS voice, and max duration limits.
Initiate outbound calls from the portal. Assign callbacks with priority and schedule.
Full transcripts for every session. Review what was said and how the AI responded.
During calls, AI can query inventory stock, CRM records, and invoice status in real time.
Configure auto-escalation after N turns or on specific intents. Hand off with context.
Compare AI call cost against your configured human baseline. See monthly savings.
Hourly volume heatmaps, weekday patterns, outcome analysis, and tool usage breakdown.
Per-number config: greeting, timezone, security, AI prompt override, and pause/resume.
Queue missed calls for manual callback. Assign, schedule, and track status.
Set greeting, TTS voice, max duration, and AI prompt per phone number.
AI handles inbound calls, FAQs, stock checks, and routing to humans.
Read transcripts, analyse outcomes, and queue callbacks for missed calls.
Use ROI reports to tune prompts and measure savings vs hiring agents.
Handle tier-1 enquiries automatically. Humans focus on complex cases.
Callers ask "do you have X in stock?", AI checks inventory live.
| Plan | Availability | Notes |
|---|---|---|
| Core | Not available | — |
| Starter | Not available | — |
| Pro+ | Included | — |
| Enterprise | Included | Dedicated numbers |
No Zapier required. These modules connect inside OneDash with shared contacts and data.
14-day free trial on Core or Starter. No credit card required. Setup takes minutes.