Every channel in one workspace
Your team works from one screen. All customer messages arrive in a unified inbox with smart filters, agent assignment, priority tagging, and session lifecycle management.
Channel availability depends on your plan. Core: SMS & email. Starter+: all messaging channels.
WhatsApp, SMS, email, web chat, and voice sessions in a single inbox with routing and assignment.
WhatsApp, SMS, email, web chat, and voice sessions in one list with channel icons.
Assign conversations to agents or teams. Filter mine, unread, AI, or human-handled.
Track sessions through open, pending, escalated, resolved, and closed with auto-inactivity detection.
Side panel with contact details, notes, tags, assigned agents, and CRM import actions.
Session ratings, response times, and resolution metrics for team performance.
All channels route into one real-time inbox with channel icons and filters.
Route to agents or teams. Set status, tags, and snooze follow-ups.
Mark resolved, collect ratings, and maintain full conversation history.
Stop juggling five apps. One screen for every customer message.
See who is handling what. No duplicate replies to the same customer.
| Plan | Availability | Notes |
|---|---|---|
| Core | Partial | SMS & email |
| Starter | Included | + WhatsApp & web |
| Pro+ | Full | All channels |
| Enterprise | Full | — |
No Zapier required. These modules connect inside OneDash with shared contacts and data.
14-day free trial on Core or Starter. No credit card required. Setup takes minutes.